Support
How can we help?
Email support@myrootedfamily.com for help with Rooted Family Chores. We usually respond within 3 business days.
What we can help with
- Account access, sign-in, and password reset questions.
- Household setup, adult invitations, and role questions.
- Child profiles, child PIN access, and child-device setup.
- Chores, approvals, rewards, goals, wishlists, and purchase handoff.
- Account deletion, household deletion, and data questions.
Include this when you write
Please include the email address on your Rooted account, the device you are using, and a short description of what happened. If the issue is about a household, child profile, chore, reward, or wishlist item, include the relevant name or title so we can find the right place to look.
Do not send passwords, child PINs, payment information, or retailer account credentials.
Account and data deletion
Adult account holders can delete their own Rooted account in the app from Household Settings > Account deletion. If you cannot access the app, or if you need help with household deletion, email us and we will help verify and process the request.
Read the full deletion details on our Delete My Data page.
Legal and privacy
You can also review our Privacy Policy and Terms of Service.